Legal Document · Last Updated 2026

ace33 Terms and Conditions

Please read these terms carefully before using the ace33 platform. This document forms a legal agreement between you and ace33.

These terms and conditions were last updated: January 2026. All users are requested to comply with the latest policies of ace33.

Table of Contents and Introduction

These Terms and Conditions ("Terms") constitute a legal agreement between ace33 ("we", "our", "ace33") and any user of the ace33 platform ("you", "user"). By using the ace33 website or services, you are considered to have fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

ace33 operates a safe, trusted, and entertaining online casino and betting platform for players in Bangladesh. We are committed to ensuring the highest level of protection for users through SSL encryption, fair play, and 24/7 Bengali customer support.

⚠️ Important: This service is only for individuals aged 21 or above. Registration or participation by minors on the ace33 platform is strictly prohibited.

Table of Contents

1 Definitions and Interpretation

The key terms used in these Terms and Conditions have the following meanings:

  • "ace33" or "Platform" — The ace33.lat website and all online gaming and betting services operated under it.
  • "User" or "Member" — Any individual registered on the ace33 platform who is receiving services.
  • "Account" — A personal profile created through the registration process through which access to the services is obtained.
  • "Wager" or "Bet" — A monetary stake placed on a possible outcome in a game or event.
  • "Bonus" — Any promotional benefit, credit, or reward granted by ace33.
  • "Wagering Requirement" — The number of times bonus funds must be wagered before they can be withdrawn.
  • "KYC" — Know Your Customer — the identity verification process, completed using a national ID card or other reliable document.

2 Account Registration

Registration Requirements

To create an account on ace33, you must:

  • Provide accurate and complete personal information.
  • Register a valid and active mobile number.
  • Create a strong and secure password.
  • Each individual may operate only one account.
  • Respond to identity verification (KYC) requests.

Account Security

The responsibility for your account's security rests entirely with you. ace33 requests that you ensure the following:

  • Never share your login credentials with any third party.
  • Report any suspicious activity to the support team immediately.
  • Always log out of your account after use.
  • Keep the information stored in your account up to date at all times.

If you suspect any unauthorized access, contact us immediately at [email protected] or get help via live chat.

3 Age and Eligibility

Age Requirement

You must be at least 21 years old to use the ace33 platform. This service is only for those aged 21 or above. By registering, you confirm that you meet this age requirement.

ace33 may at any time request a national ID card, passport, or birth registration certificate to verify your age. Deposits and withdrawals on the account may be suspended until verification is complete.

Geographic Eligibility

The ace33 service is operated for users in Bangladesh. Users must verify for themselves that receiving online gaming services from their location is permitted under their local law. ace33 is not responsible for a user's legal situation.

4 Deposits and Withdrawal Policy

Deposits

  • Payment methods currently accepted at ace33: bKash, Nagad, and Rocket.
  • The minimum deposit amount by any method is ৳200.
  • Once a deposit is completed, funds are generally added to the account instantly.
  • ace33 does not charge any transaction fee on deposits.
  • Every transaction must be made from a payment account registered in your own name.

Withdrawals

  • The minimum withdrawal amount is ৳800.
  • Withdrawal requests are generally processed within 1 hour.
  • Withdrawals can only be made to the same payment method used for the deposit.
  • KYC verification may be mandatory before a withdrawal.
  • Withdrawals may be limited if active bonus wagering requirements have not been met.

For any issues with withdrawals, use our 24/7 live chat support service.

5 Bonus and Promotion Policy

Welcome Bonus

ace33 offers new members a 100% bonus on their first deposit, up to ৳8,000. For example, if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus.

Wagering Requirement

The wagering requirement for the welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it can be withdrawn. For example, if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in wagers before withdrawing.

General Bonus Terms

  • Each promotional offer has its own validity period and conditions, which are stated in the promotion details.
  • A bonus offer applies only once per individual, per household, per mobile number, or per payment account.
  • ace33 reserves the right to cancel a bonus if abuse of promotional terms is suspected.
  • Wagering requirements must be met before a bonus can be cashed out.
  • Wagering on certain games may contribute to wagering requirement progress at a different rate.

Creating multiple accounts to take advantage of bonus offers is strictly prohibited. If such activity is detected, all related accounts will be closed and all bonuses will be forfeited.

6 Betting and Gaming Policy

General Gaming Rules

  • All games available on the ace33 platform are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).
  • Each game has its own rules, which can be viewed in the game interface.
  • If a game is cancelled due to a technical error, the relevant wager will be refunded.
  • If any dispute arises over a game result, ace33's decision will be considered final.

Betting Rules

  • A confirmed bet cannot be changed or cancelled.
  • For bets on specific events, the bet must be placed before the event starts.
  • Odds fluctuate in live betting; the odds at the time of bet confirmation apply.
  • Additional rules may apply for cricket, football, and other sports betting.

7 Prohibited Conduct

What Is Never Permitted

The following activities are strictly prohibited on ace33:

  • Creating or operating multiple accounts.
  • Registering by providing false or misleading information.
  • Using another person's identity or payment account.
  • Using bots, automated software, or hacking tools.
  • Attempting to manipulate game results.
  • Using the platform for money laundering or illegal financial activities.
  • Abusing or manipulating bonus benefits.
  • Giving or facilitating access for minors.
  • Attempting unauthorized access to ace33's systems or network.
  • Engaging in fraudulent conduct toward other users.

If any of the above prohibited activities are found, ace33 will immediately and permanently close the relevant account, forfeit all deposited funds and bonuses, and may take legal action if necessary.

8 Account Suspension or Closure

Suspension by ace33

ace33 may suspend or close an account in the following circumstances:

  • Proof of or reasonable suspicion of a breach of the Terms.
  • Failure to complete KYC verification or provision of incomplete information.
  • Extended inactivity (generally more than 12 months).
  • An order from a court or regulatory authority.
  • Fraudulent or suspicious transactions.

Closure by the User

If you wish to close your account yourself:

  • Send a request via live chat or to [email protected].
  • Withdraw any remaining balance before the account is closed.
  • Any active bonuses will be considered cancelled.
  • The Self-Exclusion option is also available for responsible gaming.

For details about self-exclusion and responsible gaming tools, visit our Responsible Gaming page.

9 Privacy & Data Protection

Data Collection & Use

ace33 collects your personal information for the purpose of providing services and stores it securely. The information collected is used solely for service improvement, identity verification, transaction processing, and customer support.

ace33 never sells your personal information to third parties. However, information may be shared when required by legal obligation or at the request of regulatory authorities. To learn more about our full privacy policy, please read the Privacy Policy page.

Data Security Measures

  • ace33 uses SSL (Secure Sockets Layer) encryption technology to keep all data transfers secure.
  • Payment information is not stored directly on our servers.
  • The platform is kept secure through regular security audits and updates.

10 Responsible Gaming

Our Commitment

ace33 believes that gaming should be a form of entertainment, not addiction. That is why we place the highest importance on the well-being of every member. ace33 provides the following responsible gaming tools for its users:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Loss Limit: Set the maximum amount you can lose within a specified period.
  • Time Out: Take a break from your account for a set period of time.
  • Self-Exclusion: Choose the option for long-term or permanent self-exclusion.
  • Reality Check: Regular time-tracking and reminder notifications.

Gambling addiction is a mental health issue. If you or someone you know is struggling, contact our support team or find more resources on the Responsible Gaming page.

11 Limitation of Liability

ace33's Limitation of Liability

ace33 provides all services on an "as-is" basis and does not guarantee uninterrupted service. ace33 will not be liable for any compensation in the following circumstances:

  • If gaming is disrupted due to technical issues, server downtime, or internet connection problems.
  • If a problem occurs in the system of a third-party game provider.
  • In the event of unauthorized access to a user's own account, if caused by the user's own negligence.
  • Force Majeure events — natural disasters, war, government directives, and similar occurrences.

ace33's total liability shall not in any circumstance exceed the total amount deposited by the relevant user in that month.

12 Changes to Terms & Contact

Changes to Terms

ace33 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, a message will be sent to users' accounts. Continued use of the platform after changes to the terms will be considered acceptance of the new terms.

The latest terms and conditions will always be available on this page (ace33.lat/terms-conditions). You are encouraged to visit this page regularly.

Contact & Dispute Resolution

For any questions or complaints regarding these terms and conditions, please contact our support team:

In the event of a dispute, an attempt must first be made to resolve it through the ace33 support team. If both parties fail to reach a resolution, the matter will be settled through independent mediation.

VIP Program & Special Terms

VIP Tiers & Benefits

ace33 has four VIP tiers, awarded based on a user's activity and loyalty:

Bronze

Up to 0.2% weekly cashback. The starting tier on ace33.

Silver

Up to 0.5% weekly cashback. For regular players.

Gold

Up to 0.8% weekly cashback. A reward for experienced members.

Platinum

Up to 1.0% weekly cashback. The highest-benefit tier.

Promotion to a VIP tier is at ace33's discretion. Cashback is automatically credited to the account every Monday. Contact live chat for more details about VIP benefits.